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Last Updated: August 31, 2026
Welcome to REMNANT LAB.
These Terms of Service govern your access to and use of remnantlab.shop, including purchases made through our website.
REMNANT LAB is operated by SURPLUS VALUE LIMITED.
By accessing our website, using our services, or placing an order, you agree to these Terms of Service.
You may use our website only for lawful purposes and in accordance with these Terms.
You must not use our website in a way that could damage, disable, interfere with, or compromise the security or operation of the website or its users.
By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the legal age of majority in your jurisdiction, you should use our website only with the involvement or permission of a parent or legal guardian.
We make reasonable efforts to ensure product descriptions, measurements, materials, photographs, and other information are accurate.
However, colors and appearance may vary depending on lighting, photography, screen settings, and the individual characteristics of handmade and natural materials.
Many REMNANT LAB products are handmade or produced in small quantities.
Minor variations in texture, color, dimensions, leather grain, natural stone pattern, pearl shape, stitching, or handcrafted details are part of the individual nature of these pieces and are not necessarily defects.
Product availability may change without notice.
We reserve the right to:
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right to refuse or cancel orders where reasonably necessary, including in cases involving:
If we cancel an order after payment has been received, the applicable amount will generally be refunded to the original payment method.
Prices displayed on our website may change without notice.
We reserve the right to correct pricing, product information, promotional, or typographical errors.
Applicable shipping costs, duties, taxes, or other charges may be displayed separately during checkout or charged by authorities in the destination country.
Payment must be made using one of the payment methods available during checkout.
Payment services may be provided by third-party payment processors.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Orders are subject to our Shipping Policy.
Delivery dates and shipping times are estimates unless expressly guaranteed.
REMNANT LAB is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier delays, weather events, transportation disruptions, or incorrect shipping details supplied by the customer.
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.
Customers are responsible for using and caring for products appropriately.
Unless specifically stated otherwise, REMNANT LAB jewelry should be protected from:
Leather components should generally be kept dry.
Damage caused by misuse, improper storage, normal wear and tear, or failure to follow care recommendations is not considered a manufacturing defect.
All content appearing on remnantlab.shop, including but not limited to:
is owned by or licensed to REMNANT LAB and/or SURPLUS VALUE LIMITED and may be protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, sell, commercially exploit, or create derivative works from our content without prior written permission.
You must not use our website:
Our website may use or link to third-party services including:
We are not responsible for services operated independently by third parties.
Your use of those services may be governed by their own terms and policies.
To the fullest extent permitted by applicable law, our website, services, and content are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded.
To the fullest extent permitted by applicable law, REMNANT LAB and SURPLUS VALUE LIMITED will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website or purchase of our products.
Nothing in these Terms limits liability where limitation or exclusion is prohibited by applicable law.
We may update these Terms of Service from time to time.
The updated version will be posted on this page and will include a revised “Last Updated” date.
These Terms of Service are governed by the laws of Hong Kong, without regard to conflict-of-law principles, except where mandatory consumer protection laws applicable to you provide otherwise.
For questions regarding these Terms:
REMNANT LAB
Email:
support@remnantlab.shop
Website:
remnantlab.shop
Operated by:
SURPLUS VALUE LIMITED
Registered / Business Address:
2/F, Yau Tak Building
167 Lockhart Road
Wan Chai, Hong Kong