Free shipping over $300
Last Updated: August 31, 2026
This Shipping Policy applies to orders placed through REMNANT LAB at remnantlab.shop.
REMNANT LAB is operated by SURPLUS VALUE LIMITED.
Orders are generally processed within 2–7 business days after payment has been confirmed, unless otherwise stated on the product page.
Processing time refers to the time required to prepare your order before shipment and does not include delivery time.
Because many REMNANT LAB products are handmade, produced in small quantities, or prepared individually, certain items may require additional processing time.
If an item requires a longer preparation period, this may be indicated on the relevant product page.
REMNANT LAB may ship to selected international destinations.
Available shipping destinations and shipping methods will generally be shown during checkout.
We reserve the right to restrict or discontinue shipping to certain locations due to carrier limitations, regulatory requirements, customs restrictions, or other operational reasons.
Shipping costs, where applicable, will be calculated or displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
Delivery times vary depending on destination, shipping method, customs clearance, and local carrier conditions.
Any estimated delivery timeframe displayed on our website or provided after purchase is an estimate only unless expressly stated otherwise.
Processing time and shipping time are separate.
Where tracking is available, tracking information will generally be provided after your order has shipped.
Please allow some time for tracking information to become active after shipment.
International orders may be subject to:
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
REMNANT LAB does not control customs charges imposed by destination countries or regions.
Customers are responsible for complying with applicable import requirements.
International shipments may be inspected or held by customs authorities.
Customs processing times are outside our direct control.
REMNANT LAB is not responsible for delivery delays resulting from customs inspections or clearance procedures.
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully verify:
If you notice an error after placing an order, contact us as soon as possible at:
We cannot guarantee that shipping information can be changed once fulfillment has started.
REMNANT LAB is not responsible for delivery failure, delays, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before reshipment.
Delivery may be delayed because of circumstances outside our reasonable control, including:
Where possible, we will assist customers with available tracking and carrier information.
If your package appears to be delayed or lost in transit, please contact us at:
Please include your order number and tracking information.
We may ask you to contact the carrier directly or assist with an investigation depending on the circumstances.
If tracking shows that your package has been delivered but you cannot locate it, please first:
If the package still cannot be located, contact:
If a package is refused, not collected, or returned because customs charges were unpaid, additional fees may apply.
Where permitted by applicable law, original shipping costs, return shipping costs, customs charges, or other reasonable expenses may be deducted from any refund.
For shipping-related questions:
REMNANT LAB
Email:
support@remnantlab.shop
Website:
remnantlab.shop
Operated by:
SURPLUS VALUE LIMITED
Registered / Business Address:
2/F, Yau Tak Building
167 Lockhart Road
Wan Chai, Hong Kong